FAQ’S

Do you just do wedding & event rentals?

We offer so much more than rentals! Check out our SERVICES page for a more detailed look at the experienced and diverse planning, design and styling packages. We offer a fully modern event planning experience- exclusive to Amber Lilly Event Rental Clients.

I am ready to reach out to you. How should I do that?

Click on the Contact Us Button at the top of this page to fill out a quick email form to get started! This helps us prepare for a schedulded call with you to discuss your individual event needs.

What is the rental process?

• After our consultation (in-person, by phone or by email) about your event, we will determine your rental must have’s and determine your level of additional service, if any. We will hand curate a look for you along with a custom quote.This will include an email with pictures of collection items for you to choose from.The personalized quote will include rental pricing, fees and deposits.

• Upon your acceptance of the quote, a signed rental contract will be required along with a 50% nonrefundable deposit (by check or Square for Credit Cards) to hold your pieces for that date. 

• Adjustments to your order can be made up to 30 days before the delivery date. We allow for additional changes as long as the total invoice remains at 85%.

• Final payment is due 30 days before the delivery date. 

• We hand pack and deliver your items to your venue on your date. We can also design, set up and style for an additional fee.

• Upon completion of your event, we will pick-up the items.

• This process may vary depending on a number of factors and is exclusivley our right to adjust as needed.

Do you have a rental minimum?

We do. Our rental minimum rental starts at $500 but may be be more depending on your event location. Please email us for more information.

What fees and deposits are associated?

In addition to the rental cost and a built-in cleaning and/or sanitizing fee, there are two additional fees: Delivery and Labor, both of which are dependent on the specifics of your order.  Some items do not require a cleaning fee. Tableware, floral vessels and other items have a cleaning fee of 12% of the rental cost of the item.

We also have two deposits associated with our rentals: a cleaning security deposit and a damage deposit. The required cleaning security deposit will be refunded if dishes or tableware are returned thoroughly wiped clean of all food debris and correctly packed.  We may also require a damage security deposit on the other rental items, which may also be refunded when all the goods have been returned and inventoried. These deposits are calculated based on the rental order.

All fees and security deposits will be included in the rental quote.

How long do I have the rentals?

Our rental rates typically cover a 24-hour period. Items are generally delivered the day of the event and picked up the same night or the next day. However, we do make adjustments and exceptions based on the needs of our clients.

What do you charge for delivery?

We will provide a custom delivery quote based upon the distance traveled, fuel, the size of your order and the times of delivery and pick-up.

What are the delivery and pickup times?

Our regular delivery times are between 8:00 am and 11:00 pm. However this is subject to change. Please make sure your site is ready for our arrival.

Do you allow pickups?

Generally, no. But we are happy to discuss your needs and will do our best to work with you.

Is it possible to schedule an appointment to view items at your warehouse?

At this time we are only offer full access to the collection to clients that have engaged us as their exclusive full service planner/designer. Exceptions may be made for limited styling assignments.

What if it rains or we experience other severe weather?

INCLEMENT WEATHER POLICY: Every outdoor wedding event, at some point in time, is at the risk of being impacted by inclement weather. We understand the importance of being prepared for the unexpected. We strongly suggest the use of tents throughout the wedding season, especially during all of spring, the month of June & all of fall. We reserve the right to cancel or reschedule your rental prior to delivery if rain or other severe weather conditions are imminent.

What if I damage or break something or it is stolen or goes missing?

We assess the damage and charge you accordingly. Any damage charges will be deducted from your damage deposit and the balance returned to you. If an item goes missing, we charge what it will costs us to replace the item. Fees for items that require replacement or do not get returned will be charged to the credit card on file as part of your security deposit. This is all part of your rental contract. We urge you to look over all your rented items at the time of delivery.

***Under no circumstances can ANY rental items be left outside overnight or in the rain.